What Do You Do When A Client Scares You?
Thankfully this situation is rare, but one case in particular recently came to mind.
Don’t Assume How Involved Your Clients Want To Be In Their Cases
Make sure you learn how involved clients want to be so you can serve them better.
Best Practices In Trust Accounting: What Every Lawyer Needs To Know
Learn legal trust accounting best practices to ensure compliance and protect client funds. Discover expert tips to set your firm up for success.
Work With Other Professionals You Trust To Better Serve Your Clients
Sometimes, to best advise clients, litigators must go beyond the world of litigation.
Help The Client Achieve A Worthy Goal From Hiring You, Or Don’t Take The Assignment
Make sure your clients have goals you can help them achieve in litigation or arbitration.
To Be A Good Litigator, You Must Be A Good Counselor (And Therapist)
Every litigator loves trying his case, deposing a difficult witness, and writing a tough brief. But the best litigators pay attention not only to the content of their clients’ stories, but to the emotions behind them too.
Beyond Biglaw: Better Than The Dentist
A trip to the dentist reminds columnist Gaston Kroub of something we sometimes take for granted as lawyers.
8 Tips For Creating A Comprehensive ‘AI In The Workplace’ Policy
Corporate investment and usage in generative AI technologies continues to accelerate. This article offers eight specific tips to consider when creating an AI usage policy.
Beyond Biglaw: Mistake Tolerance
The likelihood that clients (or colleagues) will forgive a mistake depends on a few key factors, as columnist Gaston Kroub explains.
9 Ways To Lose Clients
Columnist Gary J. Ross explains how NOT to treat the client.
GCs Know How Lazy You Are — Here’s How They Figured You Out
Don't give your client the wrong impression by falling into any of these behaviors that general counsel consider signs of a lazy lawyer.
Are You Controlling Your Client’s Narrative?
Columnist Keith Lee explains why it's so important to manage your client's expectations.
A Career In Legal Services: Practising Law Institute Honors Toby J. Rothschild
PLI honors Toby J. Rothschild with its inaugural Victor J. Rubino Award for Excellence in Pro Bono Training, recognizing his dedication and impact.
Win By Figuring Out What’s Best, Then Worry About Cost (But Always Worry About Cost)
According to columnist John Balestriere, private litigators must always strive to be efficient -- but we only serve our clients by figuring out what's the absolute best job we can do, and then analyzing the costs.
Beyond Biglaw: Respect Is In The Details
Columnist Gaston Kroub asks: why is an attention to detail so important for a lawyer to demonstrate?
Agency Capture: Who Is The Client?
When a government lawyer answers a legal question, whose question is he answering, and for whose benefit? When a government lawyer takes a position, whose interests or preferences is she advancing?
Reinventing The Law Business: A Satisfied Client Is… A Disaster!
If "satisfying" clients is not enough, what must law firms do in order to survive and thrive?
Focus On Keeping And Growing Your Existing Clients
Smart businesses don't chase new clients at the expense of keeping and growing existing clients -- and law firms shouldn't either.